We will process your orders within 24-48 hours before its being shipped out to your address. Orders placed on weekends or Public Holiday will be processed on the next business day.
You will receive a tracking number sent to the same email that you provided at checkout as soon as your order is on its way.
Although it is a rare case, please note that it is out of our power to manage any delivery issues. We are not responsible for any packages misplaced, missing or damaged, except if we put a wrong or a different address and/or phone numbers that you provided at checkout.
We will do our best on our end to get your package delivered safely, and we will be glad to assist you to reach out to our delivery provider (DHL Express), if any issues occur.
Please note that once your order is shipped from our facility, we are unable to expedite, change the shipping address, or redirect the package. Please make sure to double check your delivery address and phone number – and if any shipping issues arise, please contact the courier company directly.
Once your order is on its way, it's out of our control to manage any delays and delivery issues.
Please contact the courier if there is any issues regarding your delivery.
DHL - http://www.dhl.com
Australia Post - http://www.auspost.com.au
International Orders — DHL Express, price varies by region. 3-7 Business Days
Australian Orders — Australia Post 5-12 Business Days
International Tax & Duties
Orders to countries outside of Australia, may be subject to import duties and/or taxes, which are applied when your package reaches your country. Each country has different import taxes & duties, please check on your local customs office as we are unable to estimate the amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. Payment of these is necessary to release your order from customs. For more information, please contact your local customs office.
Return requests must be made within 14 business days from the delivery date. The returned item(s) must be unworn, unwashed, and complete with the original tag and original packaging. We will inspect the item(s) thoroughly and if it doesn't meet the conditions, we reserve the right to refuse any returns where the products do not meet these conditions.
We do not offer refunds unless the product is faulty. For more Returns info, please contact us by email at: firstname.lastname@example.org
If it's an exchange, it only applies for size changes only and the customer will be required to return the items, and re-purchase the desired item using the store credit issued by contacting email@example.com
Please note that we do not cover any associated shipping costs or custom/tax fees as part of returns, exchange or refund, unless the item is faulty.
If there are any issues regarding your order, please do not hesitate to contact us anytime at firstname.lastname@example.org for additional information.